Manager's FAQ

How it Works

  1. What is MPSP.com?
  2. How does the service work?
  3. How do your users find me on MPSP.com?
  4. How do I get leads through MPSP.com?

Do I need MPSP.com and the Internet?

  1. Why should I become a member of MPSP.com?
  2. I'm very busy now. Why should I get involved with MPSP.com?
  3. Why do I need to be on the Internet?

Getting Started

  1. How much does it cost?
  2. What are my payment options?
  3. How do I get started?

Reviews & Ratings

  1. How do your users review a contractor on MPSP.com?
  2. What happens if I get a bad rating?

Using Your Account

  1. How do I update the information about my business?
  2. How do I check what job types and geographic areas my business is listed under?
  3. Can you help me put up my company website?
  4. Other Questions?

  1. What is MPSP.com?

    Our interactive web directory has taken a leadership role in the property management field by offering a complete directory of highly qualified professional vendors that are personally rated and selected by leading management companies. And now, we are extending our exclusive directory to Real Estate brokers and their clients.

    Our vendors can take pride in having achieved the highest level of excellence in their field. Our clients can feel confident in knowing they play an ongoing and significant role in the rating of our vendors, making certain that only the best contractors are servicing their properties and homes. Our interactive directory, with your membership will revolutionize the industry and bring together the industries best - formulating a winning combination that is without precedent.

  1. How does the service work?

    When you sign up, you create a company profile which becomes your listing in the MPSP.com directory. Your listing includes your company logo, 2 photos and up to 1000 words of text detailing your company, services offered, service area etc. When our clients search on MPSP.com for a contractor in your territory and field of service, your listing appears in the search results along with a limit of 5 other contractors. Our clients look through the listings and select the contractors they like best. There is no charge to you for these contacts. Immediately you will receive a “Hot Lead” via fax and/or email detailing the client’s needs, location, contact information and date service requested. There is NO FEE until the service has been rewarded to you and work has been completed.

    Learn more about membership options

  1. How can a user find me on MPSP.com?

    There are two main ways our users can locate your profile in the MPSP.com directory:
    • Searching by Job Type– Our clients choose the type of project and are automatically directed to contractors that service their area. If your company provides that service in that area, your listing will be displayed with a maximum of 5 vendors in the search results.
    • Direct link- mpsp.com(yourcompanyname).com

  1. How do I get leads through MPSP.com?

    MPSP.com generates leads in two ways:
    • Directory Searches - A user searches the MPSP.com directory to find contractors in their area who do the type of work they need. The user then browses contractor profiles and additional company details. The user then selects the contractor(s) they prefer and a “Hot Lead” is generated and sent via fax and email directly to all the selected vendors. These leads are FREE until you are selected and the work has been completed.
    • Submitted Projects - When our users do not wish to use the site directly they can submit their project to MPSP.com and we pass it on to our network of contractors. Each lead will be processed and submitted to our contractors on a first come first serve basis.

  1. Why should I become a member of MPSP.com?

    • The prestige associated with being on an elite directory, chosen by industry leaders is an earned status. In all other directories you can simply pay to belong or provide testimonials to gain membership.
    • Your competition is limited.
    • You will be given exposure through an active campaign to enlist property managers by means of our field representatives, not just an ad in a magazine featuring a web directory.
    • There is no cost to you until there is an actual hot lead given to you directly by fax or e-mail. All other directories require up front fees regardless if it creates business or not.
    • This is the only property management interactive directory that gives back to the managers twenty percent of the gross proceeds. This will keep then coming back to you.

    Sign up online or call (310) 793-9630, 8am-6pm PST, Mon-Sun.

  1. I'm very busy now. Why should I get involved with MPSP.com when I’m already busy?

    Many of the contractors on MPSP.com are busy. Most good contractors are. Most clients understand that good contractors typically are busy, and prefer booking far in advance for a reputable contractor rather than taking the first person available to do the job. You may be busy now, but what about 3 or 6 months from now? Your MPSP.com listing can help you stay busy year-round, and stay booked well into the future.

    Think of your MPSP.com listing like your ad in the telephone book. You need to be there even when you're busy. But your MPSP.com listing goes further by allowing you to display pictures of your work and your team. And you can update your information at any time, so it's always up to date - whether you change your phone number or complete a new, impressive project that you'd like to show off.

    Your listing also gives you third-party credibility from MPSP.com, a trusted and respected resource to the Multi-family housing industry.

  1. Why do I need to be on the Internet?

    In 2005, Business Week reported that "70% of homeowners are using the Internet to make their purchasing decisions." That number is growing all the time, as the Internet replaces more conventional forms of customer research such as telephone books.

  1. How much does it cost?

    See membership information or call (310)793-9630, 8am-6pm PST, Mon-Sun

  1. What are my payment options?

    We will send you an invoice once the service has been completed and our users have submitted their evaluation.

  1. How do I get started?

    Getting started is easy. When you     sign up the information you provide is added to your company's directory listing (this information can be changed at any time). Once we receive copies of your licensing and insurance documents, we will check your references and your company will be approved and a confirmation and welcome letter will be sent to you. You may call (310)793-9630, 8am-6pm PST, Mon-Fri for assistance or to sign up by phone.

  1. How do I get started?

    It is assumed that all contractors have superior ratings, and are in good standing with MPSP.com, otherwise they would not be listed in our directory. We feel that your performance should be private; this protects you from disgruntled users. On other sites one average rating can eliminate future jobs. Feedback from users is used to improve your work performance. n request reviews from the My Account page, under     My Reviews. MPSP will also send you your reviews quarterly or upon request. Users feel empowered in using the rating review, for which they are rewarded.

    The MPSP.com rating system is set up to ensure a complete and fair rating for each contractor. These are the categories MPSP, uses to evaluate each contractor:

    • Timeliness - Timeliness in responding to the customer’s questions and concerns, and throughout the entire project.
    • Pricing - Did they remain within their stated budget? (Change orders excepted, of course)
    • Quality - The quality of their workmanship.
    • Communication- Did they communicate, respond and coordinate effectively.
    • Professionalism- Did they dress appropriately for the job, use the correct tools/equipment, behave in a professional manner, clean-up after themselves.

  1. What happens if I get a bad rating?

    MPSP.com wants you to receive a fair rating each and every time one is posted. You may occasionally receive a negative score. To ensure that each rating is valid we have developed a thorough process to protect the contractor.

    If we find a fraudulent or invalid rating it will not be considered.

    • If you dispute a testimonial or rating, MPSP will mediate the disputed rating, and make every effort to settle the differences.
    • Consistent below average ratings may result in termination.

  1. How do I update the information about my business?

    You can access your account at anytime and change the information, photos etc. by logging into your account using your user name and password at no charge.

  1. How do I check what job types and geographic areas my business is listed under?

    You chose your service area. No leads will be sent to you if they are not within the area(s) you select.

  1. Can you help me put up my company website?

    Yes. Simply contact us at     vendorsupport@mpsp.com or call our office at (310)793-9630 8am-5pm PST, Mon-Sat. We will walk you through the process or request that you send us the information you wish us to submit.

  1. Other Questions?

    If you have questions or concerns that are not addressed here, you may contact us using our     online form or call us at (310) 793-9630 8am-5pm PST, Mon-Sat.